How can I tell if your shoes are genuine leather?
Genuine leather features a unique, earthy scent and absorbs water slowly. Faux leather typically smells like plastic and remains stiff or cracks when flexed.

What is the difference between full-grain and genuine leather?
Full-grain is the highest quality, using the entire hide without removing the natural grain, making it the most durable. "Genuine leather" often refers to lower-grade leather that has been heavily processed.

Do leather shoes stretch over time?
Yes, premium leather is naturally flexible and will mold to your foot shape after a few wears for a custom-like fit.

How do I find my correct size?
Trace your foot on paper and measure the length in centimeters. Compare this to the precision size chart on our website.

When is the best time to measure my feet?
Measure your feet in the afternoon or evening, as they tend to swell slightly throughout the day.

Should they fit tightly or loosely at first?
They should fit snugly but not painfully. You should have about half an inch of space between your longest toe and the end of the shoe.

How often should I clean and polish my shoes?
Wipe off surface dust after every wear. Aim to condition your shoes every 4–6 weeks to keep the leather supple and prevent cracking.

Are leather shoes waterproof?
Not naturally. We recommend applying a waterproofing spray to enhance resistance, especially during rainy seasons.

How should I store my leather shoes?
Store them in a cool, dry place using cedar shoe trees to maintain their shape and absorb moisture naturally.

Can I change or cancel my order?
Cancellations are allowed within 24 hours of purchase. Once dispatched, changes cannot be guaranteed.

How long does delivery take?
Orders are dispatched within 5-6 business days. Delivery typically takes 3–5 days for major cities.

What is your return policy?
We offer replacements or store credit within 10 days of delivery for quality or size issues. Please review our detailed Return Policy for more information.